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For tech support questions please contact AEM Tech Support. Sorry but we only offer hardware repair services and no troubleshooting support.
- Initial repair jobs are pre-paid.
PLEASE SEND PAYMENT WHEN YOU SEND YOUR AEM ECU TO PREVENT DELAYS WHEN IT ARRIVES. - Turnaround time is a 4-5 WEEK window and EXCLUDES WEEKENDS & HOLIDAYS – but can sometimes take longer if our repair queue is high.
- Turnaround time starts on the day your AEM ECU arrives in our hands, not when you ship it out, and if payment is received before or by the time the unit arrives to us.
- EXPEDITED REPAIR SERVICES IS NOT AVAILABLE AT THIS TIME
If you have an upcoming race and need your ECU repaired in a shorter window of time than we offer – I’M SORRY, BUT WE CANNOT EXPEDITE YOUR REPAIR SERVICE. - ECU’s are repaired in the order they are received. Please plan a minimum of a 4-5 week window for repair work to be on the safe side for any scheduled race plans.
- Return shipping transit time is approx. 3-4 days (usually sent back via USPS Ground Advantage). If you need faster return shipping let me know and I will give you a shipping quote for an express shipping rate.
- If you are on an outlying US island such as the Virgin Islands and need a specific return shipping carrier other than USPS (such as Fedex/DHL/or UPS) PLEASE LET ME KNOW RIGHT AWAY SO I CAN CALCULATE A SHIPPING RATE.
- All repairs will be covered under a 14-day warranty based off the return postage date. This includes weekends, holidays, etc.
- BACK UP YOUR TUNE!!!
While we will attempt to make a back-up of your calibration during bench testing (and then reload it afterwards), we HIGHLY RECOMMEND that you make a back up of your tune/calibration BEFORE sending in your EMS. YOUR TUNE/CALIBRATION IS NOT OUR RESPONSIBILITY IF WE CANNOT SAVE OR RETRIEVE IT. - I cannot guarantee your INFINITY or EMS will be repaired upon failing bench testing and/or has some kind of unique issue outside of what repair services we offer above. Though, most common EMS/Infinity issues are repairable through bench testing and/or an EPROM reflash or complete EPROM replacement
- You will be notified if your EMS/Infinity does not pass bench testing and/or requires additional repair work that will incur additional fees.
- EMS Series-1 to a Series-2 conversions are currently only offered for specific Honda/Acura Series-1 EMS’s.
- As of September 2026, we now offer EMS-4 repair services.
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